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FAQ

I have a question about my order.
 
If you have a question about your order the answer is most likely in the Terms & Conditions. However if you still can’t find the answer to your question please email us at info@moxie.com.au and we will happily answer.

 
How do I know which products are right for me?
 
Moxie had a range of tampons, pads and liners to suit any girl’s needs. Moxie Tampons are available in three variants; Mini designed for light flows, Regular for medium flows and Super for heavy flows. You should only use the tampon variant suitable for your flow. Using tampons with too high an absorbency for your flow can cause issues such as Toxic Shock Syndrome (TSS). For more information on TSS please see the ‘Moxie & Me’ tab on our website.
 
 
How long does shipping take?
 
Once payment has been received you should expect to receive your order within 14 days.
 
Currently we have FREE SHIPPING for all orders totaling over AUD $30 for Australian residents. This offer does not apply to special offers. 
 
If for any reason we are unable to supply the products you have ordered we will let you know within 5 days of receiving your order.
 
 
I do not live in Australia, how can I buy Moxie products?
 
Unfortunately at the moment we are only able to ship to Australia. To see Moxie stockists in other countries please visit the SHOP tab on our website.
 
 
Can I refund products I have purchased online?
 
Millie & More will offer a refund/exchange on products if they are deemed faulty, damaged or if the incorrect product was delivered. In this case please email info@moxie.com.au for details of how to return the product. We offer no facility for change of mind on a purchase made through this online store.
 

Do the Moxie Online Store prices include GST?

From 1st January 2019, the Goods and Services Tax (GST) in Australia will no longer be applied to feminine hygiene products – which includes Moxie tampons, pads and liners. 

Feminine hygiene products sold individually online through Moxie’s regular online store and in-stores at our retail partners will be GST free. Please note that we do not control final pricing in third party retailers and so regular retail prices may vary.

As required by law, all items that are not considered ‘feminine hygiene products’ (such as chocolate, eye masks, tea and other ancillaries) that are available for sale, will remain GST applicable.